Why Jargon is the Silent Killer of Customer Experience | UserTesting Blog
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Steven Carr Steven Carr
4 min read
Why Jargon is the Silent Killer of Customer Experience | UserTesting Blog

Let's begin with the low hanging fruit. (Kidding, even typing out the phrase "low hanging fruit" makes me cringe.) And it's only one of the countless phrases we may hear on a day-to-day basis in the office. Business jargon, to say the least, is quite confusing. Yet, it remains a critical part of business culture. It creates a sense of belonging that only a secret language known to some can do. However, while jargon can be uniting, it can also be quite polarizing.

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