The retail industry is facing one of the biggest labor shortages in history. The pandemic turned the industry upside-down, causing a labor shortage in grocery stores when panicked shoppers wiped out the shelves. Now, we're seeing people quit their jobs in record numbers due to stress, burnout, early retirement, and fear of working during the pandemic. Restaurants are closing earlier because they cannot find staff. Grocery stores have longer check-out lines. Call centers have longer wait times. And customer satisfaction levels are falling.