The current health crisis has upended 2020 and brought challenges that many could not have even dreamed about earlier this year. For grocery retail, the challenges have been especially taxing as consumers have changed their normal, weekly shopping patterns in favor of stockpiling certain items or utilizing grocery delivery and buy online, pickup in-store (BOPIS) options.
For retail CFOs, reflecting on the past six months has likely led to the realization that strategic adaptions must be made to respond quickly and offset increased costs, while still providing the service that the consumer expects.