While attending Manufacturing Insights: Enterprise Service Transformation, an Oracle CX virtual summit, I was reminded of something my father told me years ago. Our family owned and operated a banquet and special event halls in Toronto, and as the company grew larger than we ever expected, he said, "Son, when you get this big, the business starts to run you. It decides who you need to hire, how often they need to come to work, and how much you must pay them."