In almost every industry, technology is driving a more seamless experience-perhaps none more so than retail. However, the change that tech catalyzes also demands a change of mindset and working practices. Without this cultural shift, businesses may fail to see a full return on investment. To guarantee the best results, we know it is critical to have a robust strategy with staff primed and ready to not only use the devices but leverage them in line with the strategy you've established.
If you're considering moving to a mobile or hybrid point of service (POS), knowing where to start can be the biggest challenge. To jumpstart the process, consider how store operations, the retail hardware you select, and the policies you have in place will impact and affect your move to mobile.