Chris White, Director of Customer Experience from Hermes shared, "We've taken away the mundane activity and freed up the human agents to handle the tricky cases-especially those instances that require experience and sensitivity."

Holly handles simpler tasks so live agents can provide better quality of care to more complicated matters. This in turn helps Hermes scale the business faster. White explains, "Holly automates a huge volume of transactions with our customers and with our network of couriers."