Customer Experience is the Last Competitive Advantage in a Mobile World
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David Lorengo David Lorengo
Customer Experience is the Last Competitive Advantage in a Mobile World

Accomplishing this presents regulatory and business model challenges. Service providers will need to develop strategic relationships with or acquire other providers. They will need to earn the consumer's trust to convince them to opt-in to the necessary data sharing agreements.

We are in the early stages of a mobility market that is exploding with choices for the consumer. The service providers who are able to deliver the best end-to-end experience will be the winners.

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