Today's consumers are more than simply customers. They're also innovators! With technology at their fingertips, they're constantly experimenting with how they find and consume products and services before, during, and after a purchase. They want unlimited choices and unparalleled convenience-from answers provided within milliseconds, to purchases delivered within hours. The interactions that consumers have with your company are becoming even more important than what they actually buy. This is the Experience Economy, where customer service professionals must be equipped and empowered to provide exceptional person-to-person customer support.