Why experience data is key to better customer service
Associated with
Stephen Fortuna Stephen Fortuna
6 min read
Why experience data is key to better customer service

Today, quality customer service is more important than ever. One in three customers are abandoning brands after a single bad experience, causing U.S. companies more than $75 billion in losses every year. But if you treat them right, customers will do a lot more than stay. Customers who feel valued are actually willing to spend [...]

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