Last week, we sent out a customer survey asking a number of questions about what our customers like about Wistia, whether they would recommend it to colleagues, and what they want us to improve. We used survey.io, a collaboration of Kissmetrics and Sean Ellis, which is designed to aid the customer development process. We highly recommend giving it a try if you're doing customer development. We received lots of useful feedback, but what we were really looking forward to was the responses to the "what can we improve" category.