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Experienced consultant working with Organisations of all sizes. A proven champion for the voice of the users.
Creating services, roadmaps and transformation strategies using a human centred approach. By understanding the three pillars of People, Spaces, Processes first, allows the right Technology to be deployed and also be a success.
Using various different methodologies and benchmarks including Six Sigma, Gartner Digital Maturity Model, Digital Surveys, Workshops, 1-2-1 Interviews, Process Mapping allows for a true understanding of the user and their environment irrelevant of the workspace.
Finally we can look at the technology, this can now be Secure, Inclusive and Cloud Powered.
A true champion for users with disabilities, not only those with permanent, temporary, or situational disabilities but those with hidden ones as well. Helping organisations, open a subject which is typically a taboo one, identifying where changes are required especially around technology and the workplace, and help provide a better service for all.