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Strategy Customer Experience
5 Simple Steps to a Successful Voice of the Customer (VoC) Program (Presented by GetFeedback)
Summary

In 2021, focusing on the customer experience may be your single most important investment and a key differentiator in today's competitive climate. But you can't improve the customer experience without listening to your customers.

With a Voice of the Customer (VoC) program, you can collect critical feedback data and identify key opportunities for improvement. Join Salesforce MVP Shonnah Hughes to learn how to plan and launch a successful VoC Program that listens to customer insights and delivers real business impact.

About the speaker
Shonnah Hughes
Shonnah Hughes
Product Evangelist with Getfeedback, by SurveyMonkey and Salesforce MVP

Shonnah is focused on bringing solution awareness with Trust and Expertise to complex problems and products.