Freshworks

Better bots help Live Oak better serve SMBs

Article

Better bots help Live Oak better serve SMBs

Freshworks benchmark report: How generative AI is redefining ITSM

Article

Freshworks benchmark report: How generative AI is redefining ITSM

Nicholas Bloom: How hybrid work keeps productivity inching upward

Article

Nicholas Bloom: How hybrid work keeps productivity inching upward

Freddy Copilot delivers 'massive impact' for South African retailer Coricraft

Article

Freddy Copilot delivers 'massive impact' for South African retailer Coricraft

The smartest bets on AI for customer service

Article

The smartest bets on AI for customer service

Article

Freshworks delivers an ITSM hit for Australia's top entertainment brand

Start managing what you measure-with AI

Article

Start managing what you measure-with AI

Freshworks delivers a 'Texas-sized solution' for IT at Texas A&M

Article

Freshworks delivers a 'Texas-sized solution' for IT at Texas A&M

Forrester: Freshworks Customer Service Suite delivers 225% ROI

Article

Forrester: Freshworks Customer Service Suite delivers 225% ROI

Shep Hyken: Agents need AI more than your customers

Article

Shep Hyken: Agents need AI more than your customers

Modernizing analytics data ingestion pipeline from legacy engine to distributed processing engine

Article

Modernizing analytics data ingestion pipeline from legacy engine to distributed processing engine

Strategies for preventing leaks in Ember JS-based applications

Article

Strategies for preventing leaks in Ember JS-based applications

New study reveals 4 key traits of CX leaders

Article

New study reveals 4 key traits of CX leaders

Grasping memory leaks in single-page applications

Article

Grasping memory leaks in single-page applications

Why your gen AI projects are stuck at the starting line

Article

Why your gen AI projects are stuck at the starting line

3 core skills workers need to succeed with generative AI

Article

3 core skills workers need to succeed with generative AI

Parsing Shopify Liquid templates in frontend unit testing for SSR applications

Article

Parsing Shopify Liquid templates in frontend unit testing for SSR applications

Meet our new customer advocacy program: Your voice, our strength

Article

Meet our new customer advocacy program: Your voice, our strength

Deepa Subbaiah: Human skills that matter most in the digital enterprise

Article

Deepa Subbaiah: Human skills that matter most in the digital enterprise

Talk to the spreadsheet

Article

Talk to the spreadsheet

How to approach A/B testing and controlled launch of experimental features for product-led growth

Article

How to approach A/B testing and controlled launch of experimental features for product-led growth

Enhancing single-page application performance: Strategies for improved user experience

Article

Enhancing single-page application performance: Strategies for improved user experience

Andrew McAfee: 4 steps to fast-tracking generative AI

Article

Andrew McAfee: 4 steps to fast-tracking generative AI

Real-time quality coaching in customer service

Article

Real-time quality coaching in customer service

Beyond the AI hype cycle: 3 trends for CIOs to prioritize in 2024

Article

Beyond the AI hype cycle: 3 trends for CIOs to prioritize in 2024

The ROI of great UX

Article

The ROI of great UX

Beating tech overload through great user experience

Article

Beating tech overload through great user experience

Check out The Works on CIO.com

Article

Check out The Works on CIO.com

Agents of change

Article

Agents of change

Moving to self-managed EC2 instances from OpsWorks for Elasticsearch clusters

Article

Moving to self-managed EC2 instances from OpsWorks for Elasticsearch clusters

Technology with nothing to hide

Article

Technology with nothing to hide

Article

Social Media Mastery for Affiliates: Building Your Brand Online

Navigating holiday sales with AI-first conversational support

Article

Navigating holiday sales with AI-first conversational support

IT pros turn to AI to help overcome tech complexity

Article

IT pros turn to AI to help overcome tech complexity

Software developers' new superpower

Article

Software developers' new superpower

Building infinite scroll with virtual scroll in Ember: A step-by-step guide

Article

Building infinite scroll with virtual scroll in Ember: A step-by-step guide

A glimpse at the future of AI-powered sales

Article

A glimpse at the future of AI-powered sales

A bill of rights for software buyers

Article

A bill of rights for software buyers

How the AST Finder and Builder tools can help developers build codemods

Article

How the AST Finder and Builder tools can help developers build codemods

The chatbot economy: 4 verticals where bots are soaring

Article

The chatbot economy: 4 verticals where bots are soaring

Freshdesk Benchmark Report spotlights the power of automation for better, faster CX

Article

Freshdesk Benchmark Report spotlights the power of automation for better, faster CX

WhatsApp, Instagram, iMessage: Meet customers where they are for real-time engagement

Article

WhatsApp, Instagram, iMessage: Meet customers where they are for real-time engagement

Software gets sentimental

Article

Software gets sentimental

Investing in generative AI? Build an AI center of excellence first.

Article

Investing in generative AI? Build an AI center of excellence first.

AI is poised to solve the tech overload problem

Article

AI is poised to solve the tech overload problem

How to squeeze more value from a slimmer tech stack

Article

How to squeeze more value from a slimmer tech stack

Guide to ITIL Root Cause Analysis (RCA)

Article

Guide to ITIL Root Cause Analysis (RCA)

Generative AI: A new catalyst in customer support

Article

Generative AI: A new catalyst in customer support

AI gets personal

Article

AI gets personal

The biggest challenge of low-code: coding a great experience

Article

The biggest challenge of low-code: coding a great experience

The $400 billion opportunity for AI in customer service

Article

The $400 billion opportunity for AI in customer service

Welcome to The Works

Article

Welcome to The Works

Norgay & Hillary & Messner & Pal & the Freshworks Cybersecurity Team

Article

Norgay & Hillary & Messner & Pal & the Freshworks Cybersecurity Team

A CX mindset shift

Article

A CX mindset shift

Reducing risk with generative AI: 5 key strategies

Article

Reducing risk with generative AI: 5 key strategies

The Magic Quadrant is dead. But ITSM isn't.

Article

The Magic Quadrant is dead. But ITSM isn't.

The Importance of Automating Workloads in the Cloud - Freshservice Thoughts

Article

The Importance of Automating Workloads in the Cloud - Freshservice Thoughts

Cloud Visibility – First step to your Cloud cost journey

Article

Cloud Visibility – First step to your Cloud cost journey

Freshservice Official Blog | Freshservice by Freshworks Inc

Article

Freshservice Official Blog | Freshservice by Freshworks Inc

Freshservice Official Blog | Freshservice by Freshworks Inc

Article

Freshservice Official Blog | Freshservice by Freshworks Inc

7 ways to optimize cloud costs

Article

7 ways to optimize cloud costs

Freshservice Official Blog | Freshservice by Freshworks Inc

Article

Freshservice Official Blog | Freshservice by Freshworks Inc

Adopt Service Oriented Operations with Freshservice Service Health Monitoring

Article

Adopt Service Oriented Operations with Freshservice Service Health Monitoring

A Holiday Wishlist for ITSM Tools - Freshservice Thoughts

Article

A Holiday Wishlist for ITSM Tools - Freshservice Thoughts

How to choose an incident management software

Article

How to choose an incident management software

How to choose an incident management software

Article

How to choose an incident management software

How to choose an incident management software

Article

How to choose an incident management software

How to choose an incident management software

Article

How to choose an incident management software

How to choose an incident management software

Article

How to choose an incident management software

How to choose an incident management software

Article

How to choose an incident management software

How to choose an incident management software

Article

How to choose an incident management software

Top 7 integrations for your ITSM tool

Article

Top 7 integrations for your ITSM tool

Top 7 integrations for your ITSM tool

Article

Top 7 integrations for your ITSM tool

6 techniques for better incident response

Article

6 techniques for better incident response

6 techniques for better incident response

Article

6 techniques for better incident response

How to elevate the digital workplace experience

Article

How to elevate the digital workplace experience

7 ways to build a better service desk | Freshservice blog

Article

7 ways to build a better service desk | Freshservice blog

5 must-haves in your problem management software

Article

5 must-haves in your problem management software

7 ways to build a better service desk | Freshservice blog

Article

7 ways to build a better service desk | Freshservice blog

How to elevate the digital workplace experience?

Article

How to elevate the digital workplace experience?

5 must-haves in your problem management software

Article

5 must-haves in your problem management software

Demystifying AIOps for IT practitioners - Freshservice Thoughts

Article

Demystifying AIOps for IT practitioners - Freshservice Thoughts

What is ITOM and how is it different from ITSM?

Article

What is ITOM and how is it different from ITSM?

What is ITOM and how is it different from ITSM? - Freshservice Thoughts

Article

What is ITOM and how is it different from ITSM? - Freshservice Thoughts

The relationships between ITOM and DevOps

Article

The relationships between ITOM and DevOps

Demystifying AIOps for IT practitioners

Article

Demystifying AIOps for IT practitioners

The relationships between ITOM and DevOps - Freshservice Thoughts

Article

The relationships between ITOM and DevOps - Freshservice Thoughts

5 Self-Services Capabilities you Need in your Service Desk

Article

5 Self-Services Capabilities you Need in your Service Desk

5 Self-Services Capabilities you Need in your Service Desk

Article

5 Self-Services Capabilities you Need in your Service Desk

Streamline incident response on a unified platform - Freshservice Thoughts

Article

Streamline incident response on a unified platform - Freshservice Thoughts

Five best practices for modernizing IT operations | Freshservice blog

Article

Five best practices for modernizing IT operations | Freshservice blog

Five best practices for modernizing IT operations

Article

Five best practices for modernizing IT operations

Why do IT teams hate their software?

Article

Why do IT teams hate their software?

Bloated software: The real killjoy of modern workplace technology | Freshservice blog

Article

Bloated software: The real killjoy of modern workplace technology | Freshservice blog

Five customer service channels and their impact on EX | Freshservice blog

Article

Five customer service channels and their impact on EX | Freshservice blog

Five customer service channels and their impact on EX | Freshservice blog

Article

Five customer service channels and their impact on EX | Freshservice blog

Load more