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Everything you need to know about customer service policies
Article
Everything you need to know about customer service policies
Six ways to manage customer expectations when things are busy
Article
Six ways to manage customer expectations when things are busy
Our three favorite Dixa features
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Our three favorite Dixa features
6 customer service principles that leave your customers smiling
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6 customer service principles that leave your customers smiling
How to figure out your support needs and shortlist the right platforms
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How to figure out your support needs and shortlist the right platforms
Buying enterprise software? Decide in hours, not months, with TestBox
Article
Buying enterprise software? Decide in hours, not months, with TestBox
The 11 best customer service KPIs to measure success
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The 11 best customer service KPIs to measure success
Our three favorite Freshdesk features
Article
Our three favorite Freshdesk features
Want to identify product issues? Use customer support data
Article
Want to identify product issues? Use customer support data
Making the business case for a customer support platform investment
Article
Making the business case for a customer support platform investment
Top Freshdesk alternatives for Customer Support teams
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Top Freshdesk alternatives for Customer Support teams
Our three favorite Zendesk features
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Our three favorite Zendesk features
Testing customer support platforms to choose the best one
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Testing customer support platforms to choose the best one
Our top three challenges with Zoho Desk
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Our top three challenges with Zoho Desk
Seven Critical Traits to Look for in a Support Team Leader
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Seven Critical Traits to Look for in a Support Team Leader
Overcoming customer service challenges: 9 real-world examples & solutions
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Overcoming customer service challenges: 9 real-world examples & solutions
Our 3 favorite Zoho Desk features
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Our 3 favorite Zoho Desk features
Our 9 favorite Front App alternatives in 2022
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Our 9 favorite Front App alternatives in 2022
Our three biggest challenges with Dixa
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Our three biggest challenges with Dixa
Our three biggest challenges with Freshdesk
Article
Our three biggest challenges with Freshdesk
Migrating your support platform? 5 lessons we learned
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Migrating your support platform? 5 lessons we learned
The best customer support platforms for software and SaaS companies
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The best customer support platforms for software and SaaS companies
Holding a virtual offsite? Our tips for fun and team-building
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Holding a virtual offsite? Our tips for fun and team-building
Getting a headstart on your support planning for the new year
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Getting a headstart on your support planning for the new year
Our 4 favorite HubSpot Service Hub features
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Our 4 favorite HubSpot Service Hub features
The best customer support platforms for B2C and ecommerce businesses
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The best customer support platforms for B2C and ecommerce businesses
Let's talk about TestBox in a nutshell
Article
Let's talk about TestBox in a nutshell
Using support data to make your team more successful
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Using support data to make your team more successful
Our three biggest challenges with Help Scout
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Our three biggest challenges with Help Scout
How we're building a user-first product
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How we're building a user-first product
Sam's interview on Zonecast Episode 284: TestBox
Article
Sam's interview on Zonecast Episode 284: TestBox