Zendesk

Zendesk

Website
How to authentically embody corporate social responsibility
Article
How to authentically embody corporate social responsibility
Reduce your carbon footprint by shopping smarter | Relate by Zendesk
Article
Reduce your carbon footprint by shopping smarter | Relate by Zendesk
So you work in customer service: where do you go from here?
Article
So you work in customer service: where do you go from here?
The ultimate guide to great prospecting emails
Article
The ultimate guide to great prospecting emails
How SMBs can accelerate CX success in 2021
Article
How SMBs can accelerate CX success in 2021
Millennial view: the long-term effects of Millennial bashing - Relate by Zendesk
Article
Millennial view: the long-term effects of Millennial bashing - Relate by Zendesk
What we expect in the expectation economy
Article
What we expect in the expectation economy
CDNetworks Customer Service Story
Article
CDNetworks Customer Service Story
Five ways to boost and measure sales productivity
Article
Five ways to boost and measure sales productivity
Companies got faster answers for customers last year - here's how
Article
Companies got faster answers for customers last year - here's how
How social advocacy is shaping retail consumer trends
Article
How social advocacy is shaping retail consumer trends
Sales rep for a day: Aligning sales, marketing, and support
Article
Sales rep for a day: Aligning sales, marketing, and support
What is a sales pipeline, and how do you track it?
Article
What is a sales pipeline, and how do you track it?
How to keep remote employees from feeling out of sight, out of mind
Article
How to keep remote employees from feeling out of sight, out of mind
NatureBox Customer Service Story
Article
NatureBox Customer Service Story
Build a watertight B2B sales funnel in 5 steps
Article
Build a watertight B2B sales funnel in 5 steps
How "The Great Compression" can lead to better retail CX
Article
How "The Great Compression" can lead to better retail CX
There's a new dad in the cubicle near you - Relate by Zendesk
Article
There's a new dad in the cubicle near you - Relate by Zendesk
Marketing in a crisis looks different today than in the past
Article
Marketing in a crisis looks different today than in the past
Messaging is open for business. Are brands ready?
Article
Messaging is open for business. Are brands ready?
Lead with trust: advice from Shopify's Marcie Murray
Article
Lead with trust: advice from Shopify's Marcie Murray
What's my job again? On returning from parental leave
Article
What's my job again? On returning from parental leave
No boys allowed: why we still need women only spaces
Article
No boys allowed: why we still need women only spaces
Zendesk messaging: Customer service in a digital-first world
Article
Zendesk messaging: Customer service in a digital-first world
Zendesk update: Helping each other to keep moving forward
Article
Zendesk update: Helping each other to keep moving forward
Are you too old to pivot? Not when armed with a plan and a glue stick.
Article
Are you too old to pivot? Not when armed with a plan and a glue stick.
Building the best customer experiences with Facebook and Zendesk
Article
Building the best customer experiences with Facebook and Zendesk
3 ways retailers can prepare for the road ahead
Article
3 ways retailers can prepare for the road ahead
4 steps to optimize your customer service technology
Article
4 steps to optimize your customer service technology
What is Customer Retention + 11 Retention Strategies 2021
Article
What is Customer Retention + 11 Retention Strategies 2021
Stemming the loneliness epidemic one interaction at a time
Article
Stemming the loneliness epidemic one interaction at a time
Why smart, predictive CX experiences depend on hybrid workforces
Article
Why smart, predictive CX experiences depend on hybrid workforces
CX is at a digital tipping point-here's how IT leaders can prepare
Article
CX is at a digital tipping point-here's how IT leaders can prepare
Stop for a CX moment-actionable advice from industry leaders
Article
Stop for a CX moment-actionable advice from industry leaders
Integration bonanza
Article
Integration bonanza
3 reasons support leaders can benefit from a sales CRM
Article
3 reasons support leaders can benefit from a sales CRM
5 sales process templates for building out your pipeline
Article
5 sales process templates for building out your pipeline
The best CX metric to drive your business
Article
The best CX metric to drive your business
Improving the customer experience: why UX writers and customer service should team up
Article
Improving the customer experience: why UX writers and customer service should team up
How to handle customer complaints: 10 tips for success
Article
How to handle customer complaints: 10 tips for success
Online or offline: personal space still matters
Article
Online or offline: personal space still matters
My heartbreak; your headache. How to handle divorce in the workplace.
Article
My heartbreak; your headache. How to handle divorce in the workplace.
7 proven ways to deal with high call volume
Article
7 proven ways to deal with high call volume
Diving deep into CX trends: a Q&A with Ray Wang
Article
Diving deep into CX trends: a Q&A with Ray Wang
What to expect from Millennials as managers
Article
What to expect from Millennials as managers
How to onboard and train new customer service reps
Article
How to onboard and train new customer service reps
CRM best practices for every stage of the sales funnel
Article
CRM best practices for every stage of the sales funnel
Make more sales faster with lead scoring
Article
Make more sales faster with lead scoring
Vimeo Customer Service Story
Article
Vimeo Customer Service Story
Smooth returns; return customers
Article
Smooth returns; return customers
Life Fitness Customer Service Story
Article
Life Fitness Customer Service Story
Pamela Pavliscak on the danger and promise of emotional technology
Article
Pamela Pavliscak on the danger and promise of emotional technology
What is a messaging platform? definition + best for your business
Article
What is a messaging platform? definition + best for your business
Millennial view: how to manage an office clique - Relate by Zendesk
Article
Millennial view: how to manage an office clique - Relate by Zendesk
Providing great social media customer service
Article
Providing great social media customer service
20 fun team-building activities for remote teams
Article
20 fun team-building activities for remote teams
Using data to amplify the Voice of Customer
Article
Using data to amplify the Voice of Customer
Brandon Tidd's COVID-19 Response
Article
Brandon Tidd's COVID-19 Response
Customer Orientation 2021: Definition, Examples & Steps
Article
Customer Orientation 2021: Definition, Examples & Steps
The vast unexplored possibility of data visualization
Article
The vast unexplored possibility of data visualization
Empowering your team: kindness in customer service
Article
Empowering your team: kindness in customer service
Sales cycle: What it is and how to use it to close deals faster
Article
Sales cycle: What it is and how to use it to close deals faster
Everyone is welcome here: making space for sanctuary in the workplace
Article
Everyone is welcome here: making space for sanctuary in the workplace
Happiness at work depends on your perspective
Article
Happiness at work depends on your perspective
Box Customer Service Story
Article
Box Customer Service Story
Customer engagement strategies to keep your customers happy
Article
Customer engagement strategies to keep your customers happy
Customer experience management advice from the pros
Article
Customer experience management advice from the pros
Service recovery: Strategies & steps to service recovery 2021
Article
Service recovery: Strategies & steps to service recovery 2021
Millennial view: the work benefits of working from home - Relate by Zendesk
Article
Millennial view: the work benefits of working from home - Relate by Zendesk
How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Article
How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Personalize outreach at scale with sales engagement automation
Article
Personalize outreach at scale with sales engagement automation
How Birchbox provides personalized customer support
Article
How Birchbox provides personalized customer support
Content marketing for sales: 6 ideas to address the bottom of the funnel
Article
Content marketing for sales: 6 ideas to address the bottom of the funnel
Birchbox Customer Service Story
Article
Birchbox Customer Service Story
How to Make a Change Management Plan: Process & Checklist
Article
How to Make a Change Management Plan: Process & Checklist
What is conversational business?
Article
What is conversational business?
Lessons from Reddit: 5 ways businesses can support digital altruism
Article
Lessons from Reddit: 5 ways businesses can support digital altruism
The call of customer service as a career - Relate by Zendesk
Article
The call of customer service as a career - Relate by Zendesk
You big meanie: from online bully to ethical troll to just being nice
Article
You big meanie: from online bully to ethical troll to just being nice
How to build the ideal virtual sales team for your business
Article
How to build the ideal virtual sales team for your business
Zendesk's Tech for Good partners create crucial COVID-19 resources
Article
Zendesk's Tech for Good partners create crucial COVID-19 resources
5 dating questions you should ask your customers
Article
5 dating questions you should ask your customers
3 lessons from Betterment on building a customer-centric financial service
Article
3 lessons from Betterment on building a customer-centric financial service
iVoy Customer Story
Article
iVoy Customer Story
Why 2020 is the year for flexible workplaces
Article
Why 2020 is the year for flexible workplaces
Hiring a sales rep: how to efficiently screen resumes and cover letters
Article
Hiring a sales rep: how to efficiently screen resumes and cover letters
5 sales commission structures: Pros, cons, and how to choose
Article
5 sales commission structures: Pros, cons, and how to choose
Why activity metrics are killing your sales
Article
Why activity metrics are killing your sales
Foodpanda Customer Service Story
Article
Foodpanda Customer Service Story
Send a message-breaking barriers between customers and brands
Article
Send a message-breaking barriers between customers and brands
Designing call centers for empathy-can it be done?
Article
Designing call centers for empathy-can it be done?
RedDoorz Customer Story
Article
RedDoorz Customer Story
D2C retail: Why a simple customer experience is just what we need right now
Article
D2C retail: Why a simple customer experience is just what we need right now
7 questions every small business should ask when looking for a CRM
Article
7 questions every small business should ask when looking for a CRM
Customer data management: 8 tips for success
Article
Customer data management: 8 tips for success
Content management vs knowledge management
Article
Content management vs knowledge management