Customer service is often seen as the beating heart of any business. They're on the frontlines of a company, acting as the face, eyes, and hands that interact directly with the people that keep the lights on and the doors open. As the job title implies, a Customer Service Rep assists customers. But what exactly does this mean?

We connected with Workbooks' Customer Support Manager Alix to learn more about what her team does all day and how they use Workbooks CRM in real-time. Here's what she had to share