Have you ever thought about using Facebook Messenger bots for business? With more than 20 million companies messaging consumers on Facebook Messenger, it's obvious that the platform offers value to businesses. Whether you're helping shoppers make a purchase, assisting customers with questions, or offering recommendations to new clients, it's an essential tool.

Facebook Messenger bots, however, are an even more critical feature for small-and-midsized businesses (SMBs). With a smaller team and more responsibilities, a Facebook Messenger bot serves as the perfect assistant by handling those day-to-day customer service tasks that turn shoppers into repeat customers.