I meet with hundreds of customers a year and I've only seen very early stages of Artificial Intelligence (AI) applications. More of a trendy buzzword than a mainstream practice; Gartner predicts AI will be one of the top 10 strategic technology trends in 2018. If companies incorporate AI with their digital transformation strategies, what will be the big issues for companies of all sizes to work with AI?

Natural language dialogue systems keep improving and will affect how customers will engage with smart devices and the Internet. Language matching and dialogue modelling will understand you and enable more natural, human-like conversations. Then about five years from now, we'll see AI-intelligent machines such as automated driving and robotics. AI is going to create the next wave of digital disruption. Companies should be ready for the three main challenges: the customer perspective, data, and the human touch