Associated with
Lorna Henri
Zoë Lefeuvre
Posted Jun 17, 2020
•
9 min read
Change the Game in 5 Minutes: Lorna Henri Tackles Technical CS At Scale | Customer Success and Product Experience Software | Gainsight
Welcome to our Change the Game in 5 minutes Series. Today I'm chatting with Lorna Henri, a customer success trailblazer and Global Vice President of CS, TAM, and Support at Mapbox. I wanted to talk with Lorna about hiring rockstar CSM and TAMs who are personable enough to build relationships and technical enough to know the product inside and out. After all, isn't that every CS leader's dream?
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