Associated with
David Norrie
6 min read
Leveraging the 2024 Gartner Magic Quadrant for Contact Center as a Service to Shape Your AI Strategy
Genesys was recognized for the 10th consecutive year as a Leader in the Magic Quadrant and placed highest in Ability to Execute. Additionally, Genesys was positioned highest in three of five Use Cases in the Gartner Critical Capabilities Report. Here's why these reports can be valuable tools for organizations looking to refine their AI strategies.
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