Fortunately, customer service desks across the nation are prepared for such moments, when, for want of a better description, a fool ceases to bang his head against the wall and figures out how to use the phone. From the technologically inebriated to the diagnosed hard of thinking, below are 12 such incidences where, in the name of customer services, rationality has yielded to silliness, without so much as a frank exchange of views.