You start to pay attention to things when they break. We hired four people in as many months, and none of them lasted a year. It wasn't them. It was us. Our hiring process was broken - and we had to rebuild it from the ground up. I interviewed our VP of Talent, Karen Seketa, for this column. But what I know - is that if we don't get talent right, we don't stand a chance at winning this great game of business.