For organizations to operate efficiently in the digital age, it's vital that IT operations for applications, infrastructure, customer support, security, and compliance run smoothly.
There are many moving parts, such as evolving budgets or business objectives, that affect the strategy and effectiveness of these critical operations. However, arguably the most important ingredient is IT teams that are committed, motivated, and happy in their role.
Worryingly, retaining skilled IT talent and delivering a positive workplace environment are becoming more challenging, according to a survey of 368 respondents carried out at a Dynatrace cloud innovation event in Europe. Organizations are creating environments that put them in danger of losing skilled IT talent given burnout or stress. Siloed tools are among the chief complaints that lead to IT operations problems and job dissatisfaction.
Ultimately, if these issues are left unsolved, critical operations will be put at risk given a lack of talent being able to deliver digital services and accelerate innovation.