My number one pet peeve when I call into a customer service department is one that I think everyone can relate to. You call the customer service number, carefully select your path through a maze of options, and explain your problem. This can take a while. You then find out that you have to be transferred to someone else and have to repeat everything you have just told the first representative you spoke to! Being the customer experience diva that I am, I have no problem expressing my frustration every time this happens. It's my time that I feel is not being valued. There's got to be a better way!