Yext has given an easy way to quickly identify and respond to issues, while tracking and record this data. Article stats give us insight into how engaged our customers are with product, which articles are most useful to them, and the efficiency of our support agents. We also are able to categorize pending client issues and view what percentage of calls are relating to which customer issues. This not only helps our client service team address specific customer-facing issues, but it paints us a better picture of which features to build out next given those metrics.