Associated with
Steven Carr
Janelle Estes
5 min read
How to Strategically Deploy Empathy to Make Better Product Decisions | UserTesting Blog
New products are dreamed up, designed, and iterated on every day. But only the best products put the customer's needs and desires first. As customer-centricity is an important focus for businesses-specifically product teams-it's surprising how often products fall short of customer expectations.
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