Back to Hospitality offers insights for greater profitability in a post-pandemic market
"That's going to be key when we come out of the pandemic, to provide better services," said Dan Kornick, chief information offer at Loews Hotels, in the report. "That's what my team is exploring: How can we automate things more in the backend to be more cost efficient, whether we centralize them or automate them?... (and) how do get to know our guests better and provide a better experience?"
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