What To Do When Customers Force Refunds Through Their Banks
10 min read
What To Do When Customers Force Refunds Through Their Banks

Customer disputes are a reality of accepting payments. But that doesn't make them any less frustrating. Chargebacks are the result of a customer questioning or disputing a transaction with their issuing bank. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. By understanding the reason code associated with the chargeback, you'll be able to submit a response that includes the appropriate compelling...

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