Change the Game in 5 Minutes: Laura Salonga and Ed Smith Shift the Focus from Reactive to Proactive | Customer Success and Product Experience Software | Gainsight
Associated with
Zoë Lefeuvre Zoë Lefeuvre
Laura Salonga Laura Salonga
Edward Smith Edward Smith
Posted Jun 18, 2020 9 min read
Change the Game in 5 Minutes: Laura Salonga and Ed Smith Shift the Focus from Reactive to Proactive | Customer Success and Product Experience Software | Gainsight

Welcome to our Change the Game in 5 mins Series. If you're in the healthcare industry, you may be particularly interested in my conversation today with athenahealth's Laura Salonga and Ed Smith. At athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide, Laura is a Senior Product Manager and Ed is Executive Director, Customer Success Analytics. At any given time-and especially now, with COVID-19 overwhelming healthcare providers and administrators everywhere-Laura and Ed know these experts need to focus on their patients, not their tech stack. They keep this top of mind as they shift from reactive to proactive thinking when partnering with their clients to optimize their performance.

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