Successful Tech-Touch Onboarding In Three Steps With Gainsight PX | Customer Success and Product Experience Software | Gainsight
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Harshita Banka Harshita Banka
Posted Aug 24, 2020 7 min read
Successful Tech-Touch Onboarding In Three Steps With Gainsight PX | Customer Success and Product Experience Software | Gainsight

The onboarding process is a critical predictor of a customer's success and an essential element for avoiding churn. So imagine, if you will, a product-onboarding process for every new customer that's intuitive, efficient, and easy to scale. Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that's also easy to navigate and has built-in responsiveness and support

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