Leading marketing and customer experience management in the age of generative AI
Associated with
Eric Hall Eric Hall
Leading marketing and customer experience management in the age of generative AI

Over the past decade, perhaps no C-suite role has evolved more rapidly and with more complexity than the Chief Marketing Officer. With the continued rise of cross-channel engagement and the digital-first consumer relationship, the lines between marketing, sales, product, support, and in-person experiences have blurred. In today's world, your digital experience is your brand, and increasingly, it's also becoming your product. The modern CMO must function as a growth and strategy leader to stay in front of the competition.

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