Incidents happen! And when asking Laura Nolan who was an SRE at Google and Slack, healthy organizations should take proper time to analyze and learn from them. This will improve future incident response as well as overall system resiliency.Tune in to this episode and hear Laura's tips & tricks what makes a good SRE organization. It starts with doing good write ups of incidents, doing your research on incident reports of software and services that you are looking into using. We also spent a good amount o