A spike in call volume can indicate that your business is booming. But without enough manpower, managing the influx of calls can get overwhelming. Each customer expects you to answer the phone promptly and address their concerns or answer their questions as quickly as possible. If you don't meet their expectations, it can lead to poor customer experience, missed business, losing to the competition, and more. Is your business struggling to manage a high call volume? Here are 10 effective strategies to help you efficiently manage any call volume.