The Complete Customer Service Quality Assurance Checklist
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Sven Riehle Sven Riehle
5 min read
The Complete Customer Service Quality Assurance Checklist

For many companies, customer service quality assurance (QA) means diving into the reasons behind a complaint or bad review. It's a start, but it also means you're only looking at the tip of the iceberg. Here is your complete customer service QA checklist with items for individual agents and metrics for teams.

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