How International Medical Center automated 1 million customer service conversations through Tars Website and WhatsApp Chatbots
Associated with
Arnav Patel Arnav Patel
Posted Jul 5, 2021 9 min read
How International Medical Center automated 1 million customer service conversations through Tars Website and WhatsApp Chatbots

The International Medical Center is a state-of-the-art multi-specialty hospital-based in Jeddah, Saudi Arabia. They partnered with Tars to create an extensive WhatsApp and Web-based chatbot that helps patients complete basic tasks like access information from their patient file (e.g. prescriptions, reports), and manage appointments. This chatbot has helped the organization provide a better patient experience [...]