Why CEOs Should Take Ownership of Customer Success | Gainsight
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Nick Mehta Nick Mehta
Posted Jun 8, 2017 10 min read
Why CEOs Should Take Ownership of Customer Success | Gainsight

In a typical large company, you can find at least a dozen people that "own" hot initiatives like "the cloud" or "our artificial intelligence strategy." Strangely, when things go wrong, owners are harder to find.

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