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Non-Profit Marketing / Convince & Convert / Podcast Episodes
How Your Customer Service Response Can Turn a Bad Experience Into a Remarkable One
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Joey Coleman Joey Coleman
Dan Gingiss Dan Gingiss
Posted May 16, 2018 • 32 min read
How Your Customer Service Response Can Turn a Bad Experience Into a Remarkable One
Convince & Convert Convince & Convert

How Peloton's customer service response flipped a bad experience into a good one, what Delta is doing to push the unexpected, and KFC's clever response to a chicken shortage.

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