A prime example is the need to accommodate shifts in how and where employees do their jobs. Work-from-home is likely to be an area of ongoing demand and companies will need to make the investments necessary for this work to be productive. Any important service on which the business depends must be enabled for remote work with an eye toward maintaining collaboration while working remotely. This same thinking, applied to virtually engaging and supporting customers, can also provide resiliency in this important area. Finally, reopening offices will require rethinking policies and processes-along with the attendant technology support-needed to provide a safe work environment.