Customers have grown accustomed to everyday digital engagements. However, when those customers step into the office, they endure antiquated technology. This makes relating employee experiences and satisfaction to customer service important because after all, happy employees correlate to happy customers. Today's Chief Experience Officer-or CXO-is a relatively new, but much-needed role, that is tasked with exceeding employee's digital experiences as a customer in their own office.

During our recent People Summit in San Francisco, the top minds in talent and HR were brought together to discuss strategies and techniques to improve employee engagement and overall wellbeing in the digital age. Michael Ross, Former CHRO Visa; Julie Larson-Green CXO Qualtrics; and Amy Wilson, SVP Products SAP SuccessFactors, discussed how enterprises and startups can succeed with experience management.