How Caringbridge Makes Human-centered Product and Messaging Decisions Through Usability Testing | UserTesting Blog
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Steven Carr Steven Carr
Philip Noyed Philip Noyed
6 min read
How Caringbridge Makes Human-centered Product and Messaging Decisions Through Usability Testing | UserTesting Blog

Behind every business decision is the need to please and delight customers. Customers who are just regular people, navigating choices that are often based on emotion. In fact, when making decisions, people tend to gravitate toward the emotional experiences they get from products, partnerships, and services much more often than they do cold facts and figures.
That's why we believe the key to a successful business is its ability to relate to humans.

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