How to Leverage the Voice of Your Customers in an Acquisition | Customer Success and Product Experience Software | Gainsight
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Will Robins Will Robins
Posted Nov 1, 2018 8 min read
How to Leverage the Voice of Your Customers in an Acquisition | Customer Success and Product Experience Software | Gainsight

I transitioned into an M&A role at Gainsight five months ago. Before that, I spent three years on our Business Operations team. I was a Swiss army knife: administering Gainsight, running our one-to-many program, and driving customer advocacy were just a few of the hats I wore. My very first project at Gainsight? Fix our usage data integration! My hands-on product experience was a valuable lens I could carry into M&A discussions.

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