Recently, I got the chance to work in event technology services. We call it an 'onsite': working event tech support for one of our client's events.

It was the first time I'd be on the customer-facing side of things (I work in communications; we don't get out much). Though I was nervous, I was told that the client was already familiar with the technology.

So, I wondered, what would we be doing at the conference?

A lot, as it turned out.

While the attendees generally were on good terms with the event tech, I was surprised to see the amount of support that I and my colleague provided. It wasn't so much about troubleshooting for individual attendees (though we definitely did that), but the amount of event tech upkeep that we helped keep off of the event planner's plate.

Because your event tech is, at the bottom line, a tool, it's important to make sure it is properly maintained and integrated throughout your event.

Here are a few signs that you should get onsite support for your event tech