Even prior to the events of 2020, the banking industry had been heading down the path to digital transformation, driven by a hyperfocus on customer experience and innovation. Many banks emerged as leaders in transformation, modernizing not only the technologies necessary to achieve these goals, but also restructuring the organizations themselves, as well as their partner ecosystems. API development, using agile methodologies, microservices and containers, and cloud as a deployment model all gained traction leading up to 2020. Being a risk-based business, many bank executives still had concerns about challenges in security, internal skills and governance, but by and large the industry was advancing to a modern technology framework.