Associated with
Spike Jones
Kenneth Ewell
Katherine Post Calvert
30 min read
Episode 11 Ken Ewell, Chief Customer Officer of Momentive.ai, Reversible CX: Delightful on the inside & outside
There are two sides to the CX coin: customers and employees. Looking after the people who look after your customers isn't a new concept, but it isn't actively pursued enough. There's a lot of white space to explore, as our next guest mentions in this episode.
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