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Home/Guide to Average Handle Time (AHT) The Comprehensive Guide to Reducing Average Handle Time (AHT)
Posted Apr 25, 2022 • 12 min read
Home/Guide to Average Handle Time (AHT) The Comprehensive Guide to Reducing Average Handle Time (AHT)
Verint Verint

AHT is a key call center metric in determining staffing and efficiency. It begins from the moment a customer initiates contact with a contact center. Learn more.

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