Associated with
Joana de Quintanilha
Dr. Maxie Schmidt
Posted Oct 26, 2021
•
9 min read
Europe Predictions 2022: Customer Experience
In 2022, brands will look to their customer experience (CX) teams to help them navigate their way through the pandemic by adjusting to a "new normal" and managing customer expectations and emotions around topics such as digital acceleration and digital saturation, sustainability, and privacy.
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