How To Know If You're Prospect-Centric Or Customer-Centric | Gainsight
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Matthew Klassen Matthew Klassen
Posted Sep 5, 2019 7 min read
How To Know If You're Prospect-Centric Or Customer-Centric | Gainsight

Does having a CDP or CRM make your organization customer centric? Many companies claim to be close to their customers, but their key KPIs tell a different story.

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