Great companies don't just value the employee experience (EX) - they're fanatical about it. In the past, this obsession translated into office spaces that resembled adult playgrounds, boasting features like climbing walls and bean bags, baristas serving up artisanal lattes and serene meditation spaces for decompression.

But, in today's era of distributed work, where both in-office and remote employees depend heavily on digital tools, the EX has become increasingly digital. It's an ironic situation. Companies are pouring money into digital tools - with spending on SaaS licenses even eclipsing healthcare costs on a per-employee basis. Yet they're missing a crucial piece of the puzzle: how these tools impact, for better or worse, the digital employee experience (DEX).