Before the global pandemic, Mattress Firm rolled out a pilot of Podium, solely for reviews. They started with a small market, but quickly expanded to medium-sized markets, and eventually, they introduced Podium to the entire enterprise. Mattress Firm needed a new solution to stay connected to their customers, make it easy to leave a review, and speed up their shift to a fully digital customer journey. And with Podium, they found exactly what they needed.