Associated with
David Norrie
7 min read
How intentional channel strategies deliver better experiences
Leading organizations are sharpening their focus to be more intentional about their channel strategies - tailoring channels to specific customer needs, to ensure there's an ability to seamlessly transition between channels, and equipping human and virtual agents with the tools they need to deliver exceptional experiences.
More Ways to Read:
🧃
Summarize
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice by AudiencePlus, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
Genesys
Explore more in
Auto Dialer
Featured by agorapulse
